Resetting a User's Password

Administrators and the Help Desk can reset any WFDSS user's password. Geographic Area Editors cannot reset passwords for users.

Users might need their passwords reset under the following circumstances:

• forgotten password (users can rest passwords themselves)
• locked user account

To reset a user's password:

1. Verify that the user you are unlocking is a valid WFDSS user.
2. Choose the Administration tab. The Administration page appears.
3. To more easily find the account you want to unlock, filter the list by role, geographic area, agency, or name.
4. Click Apply. The User List table displays the users who meet your filter criteria. If the list is empty, try modifying your criteria.
5. Select the user account you want to reset passwords for.
6. Click Edit User. The Password Reset page appears.
7. Enter a new password.
8. Re-enter the new password to confirm it.
9. Click Reset Password.

The system generates an email letting the user know that their password was reset. The message DOES NOT contain the new password. The Help Desk or Administrator calls the user with a new password or clicks Send Access Key on the Administration > User List > Password Reset page. The user is now able to login to WFDSS, and needs to change their password the first time they login.

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Last updated on 5/31/2012 3:57:02 PM.

In This Section Administration

See Also Changing your Initial Page Filtering the User List Viewing User Role Requests Unlocking a User's Account Re-enabling a Disabled Account Granting User Role Requests Password Requirements Managing Passwords Setting or Resetting Your Password Editing a User Profile Editing User Roles Sending a Broadcast Message Sending Group Emails Purging Broadcast Messages Validating Page Level Help Validating Map Layer Help Managing Notification Lists Understanding and Modifying the National Preparedness Level (NPL) and Geographic Area Preparedness Level (GAPL) in WFDSS

Reference Field Descriptions Glossary Resources Spatial Data Reference Landscape Data Source Reference Relative Risk Reference Organization Assessment Reference Fire Behavior Reference About the WFDSS Decision Editors