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Resetting a User's Password

Administrators and the Help Desk can reset any WFDSS user's password. Geographic Area Editors cannot reset passwords for users.

Users might need their passwords reset under the following circumstances:

To reset a user's password:

  1. Verify that the user you are unlocking is a valid WFDSS user.
  2. Choose the Administration tab. The Administration page appears.
  3. To more easily find the account you want to unlock, filter the list by role, geographic area, agency, or name.
  4. Click Apply. The User List table displays the users who meet your filter criteria. If the list is empty, try modifying your criteria.
  5. Select the user account you want to reset passwords for.
  6. Click Edit User. The Password Reset page appears.
  7. Enter a new password.
  8. Re-enter the new password to confirm it.
  9. Click Reset Password.

The system generates an email letting the user know that their password was reset. The message DOES NOT contain the new password. The Help Desk or Administrator calls the user with a new password or clicks Send Access Key on the Administration > User List > Password Reset page. The user is now able to login to WFDSS, and needs to change their password the first time they login.

Last updated on 5/31/2012 3:57:02 PM.

In This Section


See Also

Changing your Initial Page

Filtering the User List

Viewing User Role Requests

Unlocking a User's Account

Re-enabling a Disabled Account

Granting User Role Requests

Password Requirements

Managing Passwords

Setting or Resetting Your Password

Editing a User Profile

Editing User Roles

Sending a Broadcast Message

Sending Group Emails

Purging Broadcast Messages

Validating Page Level Help

Validating Map Layer Help

Managing Notification Lists

Understanding and Modifying the National Preparedness Level (NPL) and Geographic Area Preparedness Level (GAPL) in WFDSS


Field Descriptions

Glossary Resources

Spatial Data Reference

Landscape Data Source Reference

Relative Risk Reference

Organization Assessment Reference

Fire Behavior Reference

About the WFDSS Decision Editors