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Accessing the Fire Application Help Desk
If you cannot find an answer to your question in the WFDSS Help, you can call the elp Desk at 1-866-224-7677 (Toll Free), +1
616-323-1667, or navigate to https://iiahelpdesk.nwcg.gov/. Fire Applications Help Desk provides level 1 technical support for WFDSS.
The Help Desk performs the following tasks:
- Assist other WFDSS users with technical questions associated with the system.
- View user profiles.
- Assists with WFDSS access.
- Can view user security questions and answers in order to validate the identity of the caller.
- View "work in progress" from within the application, even if it's not published.
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Last updated on 11/13/2023 6:18:53 PM.
If they cannot answer your question, they will move you up to level 2 technical support.
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Last updated on 11/13/2023 6:18:53 PM.
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