Requesting an Automated Password Reset

If you forget your password, you can request an automated password reset. An access key link is emailed to your primary email address. Click the link to reset your password:

• Correctly answer your security question.
• Type a new password that meets all requirements.

If your account is locked (60 days have lapsed since last password reset), you will be unable to use this feature and must call the Help Desk to request a password reset. If your account is disabled (270 days have lapsed since your last login), you must contact your local GAE to request role(s) reassignment and then call the Help Desk to request a password reset.

To request a password reset:

1. From the WFDSS Login page, click the Forgot your password?. The Forgot User Password page appears.
2. Enter your primary email address (it must match the one listed in your user profile).
3. Click the check box next to I’m not a robot.
4. Click Send Access Key. A system-generated email is sent to your primary email address that contains an access key link.
5. You return to the WFDSS login screen. A message displays at the top left telling you an email will be sent to the primary email address you entered in step 2.
6. When you receive an email title "WFDSS Account Information" review click the link in the email.
7. The Reset User Password screen appears. Complete the information on the Reset User Password screen to complete your password reset.

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Last updated on 11/2/2020 12:59:54 PM.

In This Section User Profile To request a password reset:

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