To unlock user accounts:

1. Verify that the user you are unlocking is a valid WFDSS user.
2. Choose the Administration tab. The Administration page appears.
3. To more easily find the account you want to unlock, filter the list by Disabled User role, geographic area, agency, or user name.
4. Click Apply. The User List table displays the users who meet your filter criteria. If the list is empty, try modifying your criteria.
5. Select the user account you want to unlock.
6. Click Edit User. The Edit User page appears and displays a warning that resetting the password will unlock the account.
7. Click the Password Reset menu option.
8. Type a new password, and then type it again in the Confirm Password field.
9. Click Reset Password. You will need to verbally communicate the new temporary password to the user.

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Last updated on 12/22/2023 1:31:48 PM.

In This Section Unlocking a User's Profile

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