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Unlocking a User's Account

Accounts become locked for the following reasons:

If your account is locked, contact the Help Desk. Only Administrators and Help Desk can unlock any user account.

Caution for Administrators and Help Desk: Before unlocking a user's account, be sure that they are an authorized WFDSS user, particularly if they are a non-federal employee.

 To unlock a user's account:

  1. Verify that the user you are unlocking is a valid WFDSS user.
  2. Choose the Administration tab. The Administration page appears.
  3. To more easily find the account you want to unlock, filter the list by Disabled User role, geographic area, agency, or user name.
  4. Click Apply. The User List table displays the users who meet your filter criteria. If the list is empty, try modifying your criteria.
  5. Select the user account you want to unlock.
  6. Click Edit User. The Edit User page appears and displays a warning that resetting the password will unlock the account.
  7. Click the Password Reset menu option.
  8. Type a new password, and then type it again in the Confirm Password field.
  9. Click Reset Password. You will need to verbally communicate the new temporary password to the user.

Last updated on 8/14/2015 7:00:50 PM.

In This Section


To unlock user accounts:

See Also

Changing your Initial Page

Filtering the User List

Viewing User Role Requests

Re-enabling a Disabled Account

Granting User Role Requests

Password Requirements

Managing Passwords

Setting or Resetting Your Password

Do-It Yourself Password Reset

Resetting a User's Password

Editing a User Profile

Editing User Roles

Sending a Broadcast Message

Sending Group Emails

Purging Broadcast Messages

Validating Page Level Help

Validating Map Layer Help

Managing Notification Lists

Understanding and Modifying the National Preparedness Level (NPL) and Geographic Area Preparedness Level (GAPL) in WFDSS


Field Descriptions

Glossary Resources

Spatial Data Reference

Landscape Data Source Reference

Relative Risk Reference

Organization Assessment Reference

Fire Behavior Reference

About the WFDSS Decision Editors