Publishing a Decision (for Incident Owners)
Incident Owners are responsible for compiling the decision document and tracking the review and approval progress of a decision. These responsibilities include obtaining all information from Reviewers and Approvers, and ensuring Reviewers and Approvers complete the decision process in a timely manner.
For a decision to be published, the following rules apply:
- Use of the Reviewers role is not necessary are not required to publish a decision. If a Reviewer is assigned to a decision, a decision can be approved without the Reviewers acceptance/successful review. Decision Reviewers examine the documentation related to an incident decision and mark the decision as reviewed or return it for edits. If they are returning a decision for edits, they need to explain why. Marking a decision as reviewed does not mean that the decision is approved. A decision can only be approved by the Decision Approver(s).
- One or more Approvers must approve a decision. Before a decision is published, all designated Approvers must approve the decision. Once all designated approvers have approved the decision, the Publish Decision button becomes available. The Approving and Publishing a Decision help topic provides additional information about the publishing process for Approvers.
- If any Reviewer or Approver returns the decision for edits, the decision is not published and the Incident Owner must make the necessary changes before resubmitting it for review/approval.
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Last updated on 1/30/2018 12:22:33 PM.